Mauve Ombre Pura Georgette Chikankari Suit Set -Custom Made

Shipping Policy

We offer free shipping on all our orders throughout India!

Usually, orders are dispatched within 2-4 working days of the customer placing the order.

For express shipping option 200/- will be charged extra and no COD option will be provided in case of express deliveries.

However, unusual circumstances may lead to delays beyond the specified period. In case of delay (product not dispatched within the estimated time period), you can contact us at our whats app number 8887803764.

To ensure that the order reaches you in a good condition, in the shortest span of time, we ship through reputed logistics companies.

For Ready To Ship Orders:

U will get a dispatch message within 48 hours of placing of order on your whats app and  If your enquiry is urgent, please whats app us on 8887803764  and we will be in touch with you at earliest. 

For order status/tracking related queries please email us at orders@desirelabelbykanika.com. Kindly provide your order number in the subject line. Our team will revert you within 24 working hours.

*OR*

U can call us on our *customer support number* +91 9235805537 between 11 AM to 7:30 PM (IST)

For Customise Orders:

Please check the dispatch time mentioned with our every customise product. Also our customise products are especially made for you and they are handcrafted by the artisans of Lucknow, so we take time to dispatch customise products. 

For order status/tracking related queries please email us at orders@desirelabelbykanika.com. Kindly provide your order number in the subject line. Our team will revert you within 24 working hours.

*OR*

U can call us on our *customer support number* +91 9235805537 between 11 AM to 7:30 PM (IST)

In case our customise product is not dispatched within the time mentioned with the product due to any unforseen circumstances (like delay from the artisans end in making product  or due to defect in the product) then customer has the right to cancel the order and full amount will be refunded to customer within 24 hours of cancelling the order.

*Please note that the time mentioned with our products are dispatch time from our end  and not the delivery time. 

EXCHANGE POLICY – 

We always try our best to make sure that you love our product as much as we loved making it for you. However, we'd be happy to exchange it in the following cases:

• The garment is not of the right size in which case, it is eligible for a size exchange only, in the same piece and if same piece is not available then in that case you will be provided with the credit note on your mail address  which is to be redeemed within 15 days of date of issuing of the discount code. NO REFUND WILL BE ISSUED
• Please note that if any garment has been customised for colour and size, it will not be eligible for an exchange/return.
• SALE products cannot be exchanged/returned.
• Please ensure that the tags and packaging should be intact and product(s) should be unused.

You can raise a request for exchange on  exchange@desirelabelbykanika.com with the name and order number in the subject line and reason of exchange  within 24 hrs of receiving the products. 

  Item is eligible for a exchange request only once.

You can ship the parcel to us at the following address and amount has to be borne by the buyer:

DESIRE LABEL

E-1596 RAJAJIPURAM

226017

Mob: 8887803764

If you'd like for us to arrange a reverse pick up, it will be at an additional cost as charged by our logistics company.

Kindly note, shipping charges for the above will be borne by the customer. Once we receive it, it will undergo a thorough quality inspection and if it passes through, we will ship the new product.

In case of a Defect in the Product-

• An incorrect garment has been delivered to you, not matching the item in your order summary
• The garment you purchased has been delivered with a manufacturing defect. (in that case opening video is compulsory)

In the above cases, We would require clear parcel opening videos or pictures on our whats app number 8887803764. Once our team sees and approves the defect we will arrange a reverse pick up and will issue a credit note for the same amount which is to be redeemed within 15 days from the date of issue. 

 Once we receive it, it will undergo a thorough quality inspection and if it passes through, we will ship the new product.

Refund/Cancellation Policy

Refunds and cancellations are allowed in case the customise orders are not shipped within the dispatch time mentioned with the product due to any unforseen circumstances or due to any delay from our side. 

Change in Size/Delivery Address/Phone Number

If you’d like to make changes to existing details in the order such as your size, delivery address or phone number, please mail us on orders@desirelabelbykanika.com with the order number and changes required. We will facilitate the same if it hasn't been shipped.

Exchange / Return for International Orders

No exchange / return is applicable on international orders. For any size related queries please feel free to contact us on whats app 8887803764 before you place an order.